STORM — Exchange & Return Policy
At STORM, we want you to be completely satisfied with your purchase. Please read our Exchange & Return Policy carefully before submitting a request.
1. Exchange & Return Period
You can request an exchange or return within 7 days from the date you receive your order.
Requests submitted after this period will not be accepted.
2. How to Request an Exchange or Return
All exchange and return requests must be submitted through our official Exchange & Return Portal:
STORM Exchange & Return Portal
This portal is the only way we can receive and process exchange and return requests.
Requests submitted through any other channel will not be processed.
Once your request is submitted, the pickup process will be arranged according to the applicable exchange or return conditions.
3. Inspection Upon Delivery
Inspection upon delivery is not permitted, in accordance with the shipping company’s guidelines.
Please receive your order first, then submit an exchange or return request through our portal within the allowed 7-day period.
4. Product Condition
To be eligible for an exchange or return, the product must be:
• In its original condition.
• Unworn and unused.
• Unwashed.
• Free from any damage, stains, odors, or signs of use.
• Returned with all original tags and packaging.
Once the returned item reaches STORM, it will be inspected by our quality control team.
If the item meets all the above conditions, your exchange or refund will be processed.
If the item does not meet our return conditions, it will be sent back to you, and the customer will be responsible for the return delivery fee.
5. Sale & Discounted Items
Sale and discounted items are eligible for size exchange only, subject to availability.
• Size exchange is available only if the requested size is in stock.
• Sale and discounted items are not eligible for returns or exchanges to a different product.
• All other exchange conditions stated in this policy still apply.
• The customer is responsible for the exchange shipping fees, unless the item received has a defect or was sent incorrectly due to an error from STORM.
6. Return & Exchange Shipping Fees
The customer is responsible for delivery and return/exchange shipping fees in all cases, except when the issue is caused by STORM.
STORM will cover all related shipping costs if:
• The product has a manufacturing defect.
• The wrong size was sent due to an error from STORM.
• A different product was sent by mistake.
7. Return Processing
After submitting a return request, your item will be collected and returned to STORM for inspection.
The returned item will be checked to ensure that it meets our return conditions.
Once the item passes inspection, the refund will be processed.
Processing Time
Returns are generally processed within 5–7 working days from the pickup date, including the quality inspection.
8. Refunds
Online Payments
If your order was paid online by bank card or direct bank transfer, the refund will be processed through the same payment method.
• Refund processing by STORM: within 48 business hours after the returned item passes inspection.
• The refunded amount may take 3–14 working days to appear in your account, depending on your bank’s processing time.
Cash on Delivery
For Cash on Delivery orders, the refund will be transferred using one of the available refund methods selected by the customer.
The customer will be responsible for any applicable return shipping fees, unless the return is due to a defect or an error made by STORM.
9. Defective or Incorrect Products
If you receive a product with a manufacturing defect, the wrong size due to an error from STORM, or a different product from what you ordered, you are eligible for a full refund or exchange.
In these cases, STORM will cover all related shipping costs.
Please submit your request through our Exchange & Return Portal as soon as possible after receiving your order.
10. Important Notes
• Exchange and return requests must be submitted within 7 days of receiving the order.
